Airport Supervisor
Accountabilities
To oversee all student pick-ups and drop-offs at your designated airport/terminal (s), and train station, and be the contact for all Unaccompanied Minor (UM) arrivals and departures.
To be in constant contact with Head Office regarding the airport arrival and departure schedule.
To manage and act as the main point of contact at the airport for staff, coach, and taxi drivers on weekends and to deal with any problems (e.g. lost luggage, flight delays, etc)
To liaise with airline and airport companies to pre-empt and resolve any issues.
To report to Head Office all coach/taxi arrival and departure times from the airport.
To continuously check the flight information screens in order to pre-empt any possible problems.
To follow guidelines as outlined in the Staff Handbook as well as the Airport Supervisor Handbook and as explained during your Induction.
To ensure students’ safety, welfare, and well-being and report any concerns to the centre manager or welfare manager immediately.
Person Specification
Possess a caring and compassionate nature.
Able to problem-solve with/between students.
Excellent communication skills with people of all levels as well as interpersonal skills.
Flexible and adaptable approach to working hours.
Strong leadership skills, be able to manage and motivate on-duty airport staff.
Able to deal well and professionally with pressure.
Enthusiastic and friendly.
KEy Information
JOB ROLE:
Airport Supervisor
KEY PURPOSE OF JOB:
To oversee the student arrival and departures at the location assigned. Ensuring student safety, well-being and helping make the student have minimal waiting times.
REPORTING TO:
Assistant Operations Manager
HOURS:
Weekends Only
Saturday & Sunday 8.00 am to 20.00 pm
SALARY:
£165.07 per day + 12.07% Holiday Pay
Total daily pay £185.00 including holiday pay
LOCATION:
One of Gatwick, Heathrow, Stansted, St Pancras