Student Exsperience Manager
Accountabilities
Student Welcome & Orientation: Coordinate a warm, organised welcome for every student, including individual arrivals and those joining an established group. Make sure all students call a parent/guardian on arrival at the centre.
Student Voice: Nominate student representatives and hold weekly meetings with them to gain feedback. Record and consider all feedback and implement changes where possible to improve the student experience.
Feedback Questionnaires: Make sure students complete their Arrival and Departure Feedback Questionnaires on time. Review the results, consider and implement changes and improvements and make a record in the Feedback Actions Log module of the database.
Student Photography & Video: Take high-quality photographs and videos showcasing students’ learning, activities, excursions and achievements every day using approved BSS devices, respecting student consent, safeguarding and confidentiality requirements. Send all imagery to Head Office weekly in accordance with established deadlines.
Communication with Parents & Agents: Provide weekly updates to Parents and Agents by email, ideally for all students, but especially the youngest students, those who may be homesick and those whose parents have shown a degree of worry or concern.
Group Leader Relations: Act as a key contact for international Group Leaders, working alongside the Welfare Manager. Coordinate welcome information, regular meetings and updates about the programme. Follow up requests promptly and check that arrangements remain consistent with the programme and agreements confirmed by Head Office.
Student Departure: Help students reflect on their learning, recognise achievements and prepare for a positive departure. Support departure information, feedback, lost property and transfer duties as directed.
Inclusion & Learning Support: Identify students who may need additional help to participate because of language, disability, learning needs, cultural differences or personal circumstances. Work with the Director of Studies and Welfare Manager to ensure agreed support plans and adjustments are understood and applied in lessons and the wider programme.
Engagement & Participation: Monitor students’ attendance and participation across lessons, activities, Pro Options, evening events and excursions. Work with the Director of Studies, Activities Manager and Welfare Manager to understand non-participation, remove barriers and agree individual support so that students make the most of their programme.
Safeguarding and Professional Conduct: Follow BSS safeguarding, child protection and Prevent procedures. Recognise and respond promptly to bullying, discrimination, online concerns and disclosures. Report concerns immediately through the designated safeguarding route, maintain professional boundaries and promote a respectful community both on and off duty.
Student Records and Handover: Maintain accurate, factual and timely records of check-ins, referrals, concerns, feedback and agreed actions on the BSS database. Share relevant information with authorised colleagues on a need-to-know basis, in line with BSS data protection procedures and GDPR requirements. Ensure follow-up responsibilities are clear during handovers.
Staff Coordination and Development: Attend management meetings and staff briefings, highlighting emerging student needs and agreed actions. Guide staff in inclusive communication, engagement and responding to student concerns. Coordinate staff allocated to student experience duties by the Centre Manager, provide constructive feedback and contribute to reviews where required.
Safety and Emergency Support: Apply relevant risk assessments, supervision requirements and emergency procedures when supervising students or supporting events and excursions. Respond calmly to incidents, report and record them promptly, and provide duty cover, including out-of-hours cover where rostered and suitably trained, under the Centre Manager’s direction.
Centre Requirements: To help ensure that the centre is set up effectively and packed away as required by the Head Office team.
All duties are subject to change at the discretion of the Managing Director.
Personal Specification
Safeguarding
British Summer School is fully committed to safeguarding and promoting the welfare of children and young people. This responsibility extends to all staff, both on and off duty. As part of this commitment, all employees undergo an enhanced Disclosure and Barring Service (DBS) check, and full employment reference checks are conducted prior to commencement of employment.
KEy Information
HIRING FOR SUMMER 2027
JOB ROLE:
Student Experience Manager
KEY PURPOSE OF JOB:
To help every international student feel safe, supported and included, and gain the best from their learning, activities and residential experience throughout their stay with BSS.
REPORTING TO:
Centre Manager
HOURS: Variable shifts, including mornings, afternoons, evenings and weekends.
Working hours will vary depending on the requirements of each centre and the operational needs of the Summer School.
An example of an afternoon shift could be 13:00 – 23:00.
SALARY:
£780.42 per week + 12.07% Holiday Pay Total weekly pay £874.62 (Including Holiday Pay)
Accommodation Deduction: An accommodation deduction of £74.62 will be deducted for those staff that are residential.
LOCATION: Worth, Paddockhurst Road, Turners Hill, West Sussex, RH10 4SD